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Discussion topic: Poor sky TV picture

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This message was authored by: Kingqa69

Message posted on ‎10 Nov 2024 04:56 PM

Poor sky TV picture

TV picture quality poor, regularly pixilated when watching sky channels. Also, when fast forwarding its as though the connection doesn't keep up, and the picture stalls....regularly.
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This message was authored by: GD1

Message posted on ‎10 Nov 2024 05:13 PM

Re: Poor sky TV picture

Posted by a Superuser, not a Sky employee. Find out more

@Kingqa69  Which TV box do you have?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Kingqa69

Message posted on ‎10 Nov 2024 06:02 PM

Re: Poor sky TV picture

Sky Puck..only a few months old

 

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This message was authored by: GD1

Message posted on ‎10 Nov 2024 06:14 PM

Re: Poor sky TV picture

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@Kingqa69 If you're connecting over wifi the issue is down to speed or interference, 1st thing to try is on the puck open Netflix, go to Get Help, run connection test, what speed is beoing received at the puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Kingqa69

Message posted on ‎10 Nov 2024 06:26 PM

Re: Poor sky TV picture

Thanks for the assist....speed 77.4Mbps

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Message posted on ‎10 Nov 2024 06:27 PM

Re: Poor sky TV picture

The picture is breaking up in leeds too via wifi. I am getting 75.65 Mbs on the Netflix speed test. 

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Message posted on ‎10 Nov 2024 06:29 PM

Re: Poor sky TV picture

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@Kingqa69  @diamond3  Have you tried  reboot of the puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Kingqa69

Message posted on ‎10 Nov 2024 06:30 PM

Re: Poor sky TV picture

No...but will do now.

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Message posted on ‎10 Nov 2024 07:39 PM

Re: Poor sky TV picture

Posted by a Superuser, not a Sky employee. Find out more

@Kingqa69  @diamond3 

 

See the below thread and ongoing investigation 

 

https://helpforum.sky.com/t5/Sky-Stream/Picture-Intermittently-Pixelating-Many-Channels/td-p/4701238

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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