Poor luck signal

[Mrskirstybyrne]

On my sky app it saying that the puck is not working the signal is not good puck the broadband is all green and my TV works and that I do have my mobile phone connected to my WiFi I don't understand why my puck has poor signal

[lettice]

Sound like you may not be getting the best wifi connection to your puck.
Having a good local network is a key factor for having a reliable experience with Sky Stream.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for your puck?

Also, it may be suffering from interference, more often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
If you can, it's a good idea to not stack the puck on top of any other device.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.