Incorrect disney account

[PH50]

Hello. After setting up a new Disney account with my sky stream when I go into the app now it appears to be linked to a different Disney account. How do I link the correct Disney account? Thanks

[mikealanr]

Hi @PH50 

As this process is new we haven't encountered what to do to unlink on the community. Unfortunately their FAQ doesn't provide guidance other than cancel the other subscription: https://www.sky.com/help/sky-tv/sky-tv-glass/using-sky-glass/q-tv-apps-test/articles/disney-plus-faq...

Therefore I've escalated your post to sky. Look out for a blue and red chat bubble as described here: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

MikeAlanR

[Brill+Gill]

Thanks for escalating this @mikealanr. We’ve sent @PH50 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[AdamGoodwin]

Hi @Brill+Gill, 

I'm also experiencing the same issue - the wrong Disney+ account is linked to my Sky account and I can't find a way to link it. Please can I have some assistance to link the correct Disney+ account?

Thank you!

[mikealanr]

Hi @AdamGoodwin 

Sky have now issued guidance for this see: https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/q-tv-apps-test/articles/prob...

I linked the wrong email address

"You'll need to contact us at the bottom of this page to find out your Partner Customer ID.

Once you have that you'll need to contact Disney+ with this ID, as well as the email your incorrectly linked."

MikeAlanR