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Discussion topic: Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

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AinPB
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Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

‎27 Oct 2023 08:35 PM

Plugged in puck to HDMI......no instructions on screen....just a plain blue screen?? Puck has a white light on it. Its an old...ish TV....is it not compatible?

Have previous had TV Firestick plugged in.

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GD1
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Superuser
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Re: Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

‎27 Oct 2023 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@AinPB  You have gone through the setup process 1st?  https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-str...

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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AinPB
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Re: Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

‎27 Oct 2023 08:44 PM

No set up instructions have appeared after plugging in so no option as yet to enter any Wi-Fi codes etc?

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GD1
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Superuser
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Re: Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

‎27 Oct 2023 09:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@AinPB  Did you obtain the puck from Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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AinPB
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Re: Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

‎27 Oct 2023 09:30 PM

Yes, the puck came directly from Sky.

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AinPB
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Re: Plug and play sky streaming? Plugged in, found HDMI chanel and just got a blue screen....

‎27 Oct 2023 09:32 PM

I've found some further 'reset' instructions for the puck. Appears to run updates....switch back on.....back to same blue screen?? Think I may stick to the radio!!

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