Please wait whilst we load your programme on play list programmes

[Jonathanphillip]

I got this message popped up endlessly on playlist whilst trying to watch eastenders and it stopped working then I tried watching it again nope it wouldn't work and if you try to watch a play list programme it won't load at the start programme it will go blank then you have to restart it eventually but I didn't know if that was linked in to the broadband issue like dropping out like it did then after I rebooted the puck it came back on eventually its so annoying when you get it on channels flipping nuisance 

[MarkGoldsmith · Accepted solution]

---

@Jonathanphillip wrote:

I got this message popped up endlessly on playlist whilst trying to watch eastenders and it stopped working then I tried watching it again nope it wouldn't work and if you try to watch a play list programme it won't load at the start programme it will go blank then you have to restart it eventually but I didn't know if that was linked in to the broadband issue like dropping out like it did then after I rebooted the puck it came back on eventually its so annoying when you get it on channels flipping nuisance 

---

It will be. Sometimes when the internet connectivity drops the puck won't be able to recover properly which is why you end up needing to reboot it.

[Mister_Dalek]

@Jonathanphillip 

It's also good policy to properly exit out of apps such as iPlayer, ITVX, Channel 4, etc when you're finished watching something.

Rather than just pressing the home button on your remote, keep pressing the back button (to the left of the home button) until the app you're using properly exits. This often helps for the next time you select something from that app from your playlist. 

It is a bit of a pain and does take longer but that's the way of streaming apps I'm afraid, and particularly with how Sky have integrated them into the playlist functionality. 

[Jonathanphillip]

Every time I'm.flicking channels the picture starts to break up then go blank and no messages pop up with please wait whilst we load programme just go blank and you go past the channel and it comes back then you move to another channel that's fine then a Couple more and it breaks up and goes blank screen again strange 

[Jporch316]

---

@Jonathanphillip wrote:

Every time I'm.flicking channels the picture starts to break up then go blank and no messages pop up with please wait whilst we load programme just go blank and you go past the channel and it comes back then you move to another channel that's fine then a Couple more and it breaks up and goes blank screen again strange 

---

Seems to be happening a fair bit recently.... try either a restart from the settings more my preference would be to pull the plug for a few minutes . Should clear the glitch for a while 

[Jonathanphillip]

@Jporch316  after a reboot I've tried it again and seems to have cleared itself untill it happens again maybe 

[MarkGoldsmith]

@Jonathanphillip this thread, in conjunction with your other one you posted earlier, would lead me to believe that the internet connection your puck is getting isn't strong and stable enough, hence these problems you are getting which is requiring these regularly reboots. From my previous experience these were the exact same symptoms i suffered from when i initially connected by puck via WiFi ( in an area of my property where i know the Wifi signal is weaker), and all these issues disappeared when i switched it over to an ethernet connection via powerline adapters.

[Jonathanphillip]

@MarkGoldsmith  if I can add to this the sky broadband engineer reduced my broadband speed but it was the download speed he added to 31mbps to 40 mbps because the test socket was faulty so he reduced it slightly after 10 days it will get better than the normal current speed because he couldn't get a reading if it was faulty the test socket which explains why he did it 

[GD1]

@MarkGoldsmith  @Jonathanphillip  Threads merged as they are related to your stream puck running 2 threads for a similar issues just causes duplication of answers.