Connectivity issue

[JIO1]

Remote keeps disconnecting ( we have had a couple of new remotes not helped ) amd the channel keeps changing - do we need a new puck ? We have followed procedures to reset but no change ? 

any help appreciated please 

[Jporch316]

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@JIO1 wrote:

Remote keeps disconnecting ( we have had a couple of new remotes not helped ) amd the channel keeps changing - do we need a new puck ? We have followed procedures to reset but no change ? 

any help appreciated please 

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Hi 

I will escalate your post to the online sky community support team . Please lookout for an invitation to chat 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @JIO1.

[JIO1]

How do I access the invite please 

thanks 

[Addie15]

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[JIO1]

I'm not sure how to access the invite , there is still an issue so not sure what to do ?