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Discussion topic: Please wait whilst we load your programme on play list programmes

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This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Please wait whilst we load your programme on play list programmes

I got this message popped up endlessly on playlist whilst trying to watch eastenders and it stopped working then I tried watching it again nope it wouldn't work and if you try to watch a play list programme it won't load at the start programme it will go blank then you have to restart it eventually but I didn't know if that was linked in to the broadband issue like dropping out like it did then after I rebooted the puck it came back on eventually its so annoying when you get it on channels flipping nuisance 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Please wait whilst we load your programme on play list programmes

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip wrote:

I got this message popped up endlessly on playlist whilst trying to watch eastenders and it stopped working then I tried watching it again nope it wouldn't work and if you try to watch a play list programme it won't load at the start programme it will go blank then you have to restart it eventually but I didn't know if that was linked in to the broadband issue like dropping out like it did then after I rebooted the puck it came back on eventually its so annoying when you get it on channels flipping nuisance 


It will be. Sometimes when the internet connectivity drops the puck won't be able to recover properly which is why you end up needing to reboot it.

Sky Stream and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Please wait whilst we load your programme on play list programmes

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip wrote:

I got this message popped up endlessly on playlist whilst trying to watch eastenders and it stopped working then I tried watching it again nope it wouldn't work and if you try to watch a play list programme it won't load at the start programme it will go blank then you have to restart it eventually but I didn't know if that was linked in to the broadband issue like dropping out like it did then after I rebooted the puck it came back on eventually its so annoying when you get it on channels flipping nuisance 


It will be. Sometimes when the internet connectivity drops the puck won't be able to recover properly which is why you end up needing to reboot it.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Please wait whilst we load your programme on play list programmes

@Jonathanphillip 

It's also good policy to properly exit out of apps such as iPlayer, ITVX, Channel 4, etc when you're finished watching something.

Rather than just pressing the home button on your remote, keep pressing the back button (to the left of the home button) until the app you're using properly exits. This often helps for the next time you select something from that app from your playlist. 

It is a bit of a pain and does take longer but that's the way of streaming apps I'm afraid, and particularly with how Sky have integrated them into the playlist functionality. 

Jonathanphillip
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This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Channels go blank screen with no please wait

Every time I'm.flicking channels the picture starts to break up then go blank and no messages pop up with please wait whilst we load programme just go blank and you go past the channel and it comes back then you move to another channel that's fine then a Couple more and it breaks up and goes blank screen again strange 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Channels go blank screen with no please wait

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip wrote:

Every time I'm.flicking channels the picture starts to break up then go blank and no messages pop up with please wait whilst we load programme just go blank and you go past the channel and it comes back then you move to another channel that's fine then a Couple more and it breaks up and goes blank screen again strange 


Seems to be happening a fair bit recently.... try either a restart from the settings more my preference would be to pull the plug for a few minutes . Should clear the glitch for a while 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
Jonathanphillip
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This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Re: Channels go blank screen with no please wait

@Jporch316  after a reboot I've tried it again and seems to have cleared itself untill it happens again maybe 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Channels go blank screen with no please wait

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip this thread, in conjunction with your other one you posted earlier, would lead me to believe that the internet connection your puck is getting isn't strong and stable enough, hence these problems you are getting which is requiring these regularly reboots. From my previous experience these were the exact same symptoms i suffered from when i initially connected by puck via WiFi ( in an area of my property where i know the Wifi signal is weaker), and all these issues disappeared when i switched it over to an ethernet connection via powerline adapters.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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Jonathanphillip
Topic Author
This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Re: Channels go blank screen with no please wait

@MarkGoldsmith  if I can add to this the sky broadband engineer reduced my broadband speed but it was the download speed he added to 31mbps to 40 mbps because the test socket was faulty so he reduced it slightly after 10 days it will get better than the normal current speed because he couldn't get a reading if it was faulty the test socket which explains why he did it 

This message was authored by GD1 This message was authored by: GD1

Re: Channels go blank screen with no please wait

Posted by a Superuser, not a Sky employee. Find out more

@MarkGoldsmith  @Jonathanphillip  Threads merged as they are related to your stream puck running 2 threads for a similar issues just causes duplication of answers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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