29 Aug 2024 06:34 PM
Up until yesterday when I went into 'Manage All' in the Playlist I could see a list of all the shows I had selected and was given the option to delete the ones I have watched. In fact a couple of days ago I advised someone on this very forum how to find the Manage All section.
From yesterday however, when I select the Manage All section it says "You haven't added anything to your Playlist yet. However we have three users on our Playlist and we all have several programs selected. Has something changed from yesterday?
04 Sep 2024 07:28 AM
Posted by a Sky employeeThank you to you all for confirming.
I'll close this at our end 😀
29 Aug 2024 07:02 PM
Posted by a Superuser, not a Sky employee. Find out moreIm currently seeing the same.
I rarely use Manage all, so not sure how long it has been like that.
The rest of my Playlist is all populated fine.
Might be worth trying a restart.
I am in the middle of watching live Tennis, so may do a restart of my pucks later to see if it wakes it up and brings that Manage all back..
Restart of your Sky Stream box;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
29 Aug 2024 08:06 PM
Posted by a Superuser, not a Sky employee. Find out moreMight also be worth checking what software version is on the device that's doing this. I guess it's possible it's a bug in a software release.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
29 Aug 2024 08:40 PM
Posted by a Superuser, not a Sky employee. Find out moreOdd, my Manage all is ok now.
I also went through all the playlist to make sure they were all still linked.
I did not do any kind of reboot.
30 Aug 2024 04:22 AM
Posted by a Superuser, not a Sky employee. Find out moreBack to broken again.
Manage all reporting as above again.
All my Playlist is populated fine and working as all the US Open cloud recordings have added fine through the night for the many hour cloud recordings.
30 Aug 2024 08:59 AM - last edited: 03 Sep 2024 08:02 AM
Posted by a Sky employeeMorning All
Thank you for highlighting this problem, we'll pass it onto our support teams for resolution.
Thanks for tagging us @lettice
I'll mark the thread as answered, so people know what's happening.
EDIT: 3/9/24 this problem is still under investigation, and we'll continue to update the thread as more information becomes available.
31 Aug 2024 09:38 AM
Yeah, same thing has happened to me. Manage All shows nothing but my customised playlists are all populated. Something I've noticed is that the playlist icon that appears next to a series or movie that's been added no longer appears. Is this related maybe?
31 Aug 2024 11:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@Stephen+Mourton wrote:Up until yesterday when I went into 'Manage All' in the Playlist I could see a list of all the shows I had selected and was given the option to delete the ones I have watched. In fact a couple of days ago I advised someone on this very forum how to find the Manage All section.
From yesterday however, when I select the Manage All section it says "You haven't added anything to your Playlist yet. However we have three users on our Playlist and we all have several programs selected. Has something changed from yesterday?
Same here with the playlist icon no show.
I expect it is something to do with this.
It is odd you can add something new and it appears in your Manage all for a short time and then disappears like your original ones.
Only good thing it's keeping all the playlist and cloud recordings up to date and working fine.
02 Sep 2024 09:08 AM
Posted by a Sky employeeHi All
Can I ask if this problem impacts personal playlists or the main playlist?
02 Sep 2024 09:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@KevNewMedia wrote:Hi All
Can I ask if this problem impacts personal playlists or the main playlist?
@KevNewMedia
Happening on the main and personal playlists for me.
02 Sep 2024 09:25 AM
Posted by a Superuser, not a Sky employee. Find out moreAcross all playlists, no playlists 'series link etc' icon is visible.
02 Sep 2024 09:46 AM
@KevNewMedia For me all (We have 3) the personal playlists are there but if I press the main button with 'Playlist' underneath it then it drops to 'Favourites' then drops to 'Manage All' and when I go into that it says "You haven't added anything to Playlist yet" etc etc. and yet all our personal playlists are fine with everything there.
One thing I have noticed is when I select a program from any of our playlists it has the + sign next to it asking if I want to 'Add series' even though it has already been added along with all the other episodes in the series. However if I select '+Add series' nothing changes I our personal Playlist but that series is then listed if I go back to 'Manage All' I can then delete the series if I have watched it all but I have to do that more or less straight away otherwise at some point after that (I'm not sure how long) it disappears and the "You haven't added anything" etc etc is back but it has gone from my personal Playlist.
I hope that helps?
02 Sep 2024 04:15 PM
Yes, same here exactly that.
02 Sep 2024 04:37 PM
That's because you haven't added anything to your play list yet because it's empty I believe or you haven't stored anything yet I take it
02 Sep 2024 05:25 PM
@JonathanphillipI'm not sure who your above comment was meant for but certainly in my case as mentioned in my above post all three of our personal playlists have programs saved.