Playlist Manage All

[Stephen+Mourton]

Up until yesterday when I went into 'Manage All' in the Playlist I could see a list of all the shows I had selected and was given the option to delete the ones I have watched.  In fact a couple of days ago I advised someone on this very forum how to find the Manage All section.

From yesterday however, when I select the Manage All section it says "You haven't added anything to your Playlist yet.  However we have three users on our Playlist and we all have several programs selected.  Has something changed from yesterday?

[lettice]

Im currently seeing the same.
I rarely use Manage all, so not sure how long it has been like that.
The rest of my Playlist is all populated fine.

Might be worth trying a restart.
I am in the middle of watching live Tennis, so may do a restart of my pucks later to see if it wakes it up and brings that Manage all back..

Restart of your Sky Stream box;
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[MarkGoldsmith]

Might also be worth checking what software version is on the device that's doing this. I guess it's possible it's a bug in a software release. 

[lettice]

Odd, my Manage all is ok now.

I also went through all the playlist to make sure they were all still linked.

I did not do any kind of reboot.

[lettice]

Back to broken again.

Manage all reporting as above again.

All my Playlist is populated fine and working as all the US Open cloud recordings have added fine through the night for the many hour cloud recordings.

[KevNewMedia]

Morning All

Thank you for highlighting this problem, we'll pass it onto our support teams for resolution.

Thanks for tagging us @lettice 

I'll mark the thread as answered, so people know what's happening.

EDIT: 3/9/24 this problem is still under investigation, and we'll continue to update the thread as more information becomes available.

[Hammers76]

Yeah, same thing has happened to me. Manage All shows nothing but my customised playlists are all populated. Something I've noticed is that the playlist icon that appears next to a series or movie that's been added no longer appears. Is this related maybe?

[lettice]

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@Stephen+Mourton wrote:

Up until yesterday when I went into 'Manage All' in the Playlist I could see a list of all the shows I had selected and was given the option to delete the ones I have watched.  In fact a couple of days ago I advised someone on this very forum how to find the Manage All section.

From yesterday however, when I select the Manage All section it says "You haven't added anything to your Playlist yet.  However we have three users on our Playlist and we all have several programs selected.  Has something changed from yesterday?

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Same here with the playlist icon no show.

I expect it is something to do with this.

It is odd you can add something new and it appears in your Manage all for a short time and then disappears like your original ones.

Only good thing it's keeping all the playlist and cloud recordings  up to date and working fine.

[KevNewMedia]

Hi All

Can I ask if this problem impacts personal playlists or the main playlist?

[Skull+Treaty]

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@KevNewMedia wrote:

Hi All

Can I ask if this problem impacts personal playlists or the main playlist?

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@KevNewMedia 
Happening on the main and personal playlists for me. 

[lettice]

Across all playlists, no playlists 'series link etc' icon is visible.

[Stephen+Mourton]

@KevNewMedia For me all (We have 3) the personal playlists are there but if I press the main button with 'Playlist' underneath it then it drops to 'Favourites' then drops to 'Manage All' and when I go into that it says "You haven't added anything to Playlist yet" etc etc.  and yet all our personal playlists are fine with everything there.

One thing I have noticed is when I select a program from any of our playlists it has the + sign next to it asking if I want to 'Add series' even though it has already been added along with all the other episodes in the series.  However if I select '+Add series' nothing changes I our personal Playlist but that series is then listed if I go back to 'Manage All'  I can then delete the series if I have watched it all but I have to do that more or less straight away otherwise at some point after that (I'm not sure how long) it disappears and the "You haven't added anything" etc etc is back but it has gone from my personal Playlist.

I hope that helps? 

[Hammers76]

Yes, same here exactly that. 

[Jonathanphillip]

That's because you haven't  added anything to your play list yet because it's empty I believe or you haven't stored anything yet I take it 

[Stephen+Mourton]

@JonathanphillipI'm not sure who your above comment was meant for but certainly in my case as mentioned in my above post all three of our personal playlists have programs saved.