Playlist Manage All

[Elrick52]

Not sure why this is marked as answered because it is not. For nearly a week the manage all list has been empty and there are no playlist markers beside playlist entries as there should be. The playlists are still working but deleting items is not working properly. This is clearly something Sky has done and they need to fix it. And they need to get a move on as it was brought to their attention several days ago.

[MarkGoldsmith]

@Elrick52 The reason the post has been marked as answer, as marking a post as an answer is the only way to pin a post for a thread. The pinned post will always contain the last update from Sky so its easier for people to see what is going on.

The reason issues like that may take longer to fix is that its not affecting all users. Problems that affect all users are typically easier to replicate, diagnose and fix, however problems that affect only a subset of customers will tend to take longer to fix as Sky first need to investigate what is going on and replicate the issue so they are test potential fixes.

[Stephen+Mourton]

@MarkGoldsmith   I originally raised this issue on this thread (although I am aware other similar threads are on the subject). Since posting and reading the various helpful comments I seem to have discovered that if you select a program to go into your Playlist (we have three individual ones) we select the personal playlist that we want.  If however we then go to the main Playlist button and add it to that as well then the programs so far have remained in the 'Manage all' and therefore can be deleted when we have watched them.  

It is however not ideal having to save a program twice but appears to be a solution.

[lettice]

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@Stephen+Mourton wrote:Since posting and reading the various helpful comments I seem to have discovered that if you select a program to go into your Playlist (we have three individual ones) we select the personal playlist that we want.  If however we then go to the main Playlist button and add it to that as well then the programs so far have remained in the 'Manage all' and therefore can be deleted when we have watched them.  

It is however not ideal having to save a program twice but appears to be a solution.

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A temporary fix that works.

Tried that and it's working and keeping Manage all populated ( not removing after a short time) and the correct playlist icon additional group staying also.

[KevNewMedia]

Hi Everyone

Can you check for me and see if the issue is now resolved please?

EDIT: You may need to restart the equipment or add something to the playlist, for the change to take effect

[lettice]

Did not have to restart anything.

But knocked them out of the main Playlist and left in the additional ones.

Looking good so far.

Added a new series to one of my additional playlists and it so far looks to be staying there. 

All the others not playing ball earlier (blank icons and not showing in Manage all) are working fine now.

[Elrick52]

Yes all seems to be working as it should.

[Jonathanphillip]

 I've just figured out the other tv series which I didn't add in the play list seems to have been added in manage all which I didn't add strange like the bill soldier soldier plus load more they have just accidentally been added the tv series 

[Stephen+Mourton]

@KevNewMedia  Early days but all working fine for me as well.  Thank you.

[KevNewMedia · Accepted solution]

Thank you to you all for confirming.

I'll close this at our end 😀

[Jonathanphillip]

Mine seems fine now I believe it seems to be all there apart from when I return home to find there all missing again my puck is playing up seems to switch off every now and then keep going on it and few mins it switches off unless it's time related sometimes I see a message appearing to save energy it will go off soon please press the Home button to keep it on but sometimes it won't say that just turns off