Play/pause button doesn’t work on Channel 4 App

[KatherineLM]

When watching TV through Sky Stream and opening up the Channel 4 App, the stand alone play/pause button on the remote does nothing. Additionally, when pressing the central button on the remote (the one inside the ring) this doesn't play or pause either. I have to hold down left or right to fast forward or rewind, but then I have no way of pressing play again. All a bit bizarre and not user friendly at all. I have done all the usual things i.e. restarts but the issue persists.

[hegarty7]

Try double clicking the middle button. I had the same issue and was pressing random things to find what worked - this worked.

[hegarty7]

Additionally, after doing what I said, the play/pause button now works. 

[gomlet99]

Whilst watching All 4 app on Sky Glass, pressing the Pause button works properly at first, but later in the programme the pause produces a static advertisement, and nothing else. As such Pause is useles.Is this a ploy by Channel 4 to get you to see extra adverts? Any ideas ?

[David19741]

I have exactly the same experience with Channel 4 on Sky Stream as KatherineLM above. Pause doesn't work and the rewind/fast forward seems to work but if I manage to stop it, which is difficult, I'm back where I started. 

[gomlet99]

I found a fix for my problem. When a static advert appears in 'pause' the All4 logo appears at top left. After a few seconds this logo disappears and a 'Return' button is revealed. Select this return and the paused programme re-appears. It's amazing the lengths these people go to, to make you see their adverts for a few seconds longer. Or is it something more sinister? Perhaps Moulder and Scully could have a look.  Only kidding. I'm not really that much of a conspiracy theorist. Or am I?

[Jackie762]

I can't get it pause or forward or rewind. It's just rubbish.... I can't believe it's this bad... I needed to get back to a place in the movie I had got to but it's impossible... why on earth is it so bad?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[gomlet99]

No further action required over my initial problem. It is just another way of television companies forcing viewers to watch unsolicited advertising or to pay for the 'privilege ' of not being bombarded.  Thanks, but no further contact required .