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Pixelation

GeoffG42
Level 1

Pixelation

Fairly recent Sky and all has been going well until recently. Over the past few weeks we keep getting pixelation at random times, after which the picture freezes and we have to turn off/reboot. We have been resetting the puck, turning off TV and puck and eventually having to turn off the WiFi. Why do we have to keep doing this at least once a week? Should we be asking for equipment to be exchanged?

3 REPLIES 3
Veii
Level 2

Re: Pixelation

Definitely try new equipment. If that doesn't work then your current setup doesn't work very well for Sky Stream (it's very sensitive to WiFi stability and different kinds of interference) and you may need something else. 

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Exiled-in-HH
Level 11

Re: Pixelation

@GeoffG42  Who is your ISP?

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GeoffG42
Level 1

Re: Pixelation

Sky are my providers through overhead cable from telegraph pole.