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Discussion topic: Pin failure

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Avatar for Wrex24
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This message was authored by: Wrex24

Message posted on ‎01 Nov 2026 02:15 PM

Pin failure

My Sky keeps saying the PIN was entered incorrectly three times, but nobody has tried to enter it. It has happened repeatedly, including on the Parental Settings screen. Waiting 10 minutes hasn’t solved it. Please escalate this as a recurring PIN lockout fault.

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Avatar for MCF888
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This message was authored by: MCF888

Message posted on ‎01 Nov 2026 03:19 PM

Re: Pin failure

Same problem.

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Message posted on ‎01 Nov 2026 03:30 PM

Re: Pin failure

I just put the stream puck through a "restart device" and that seems to have fixed it.

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Avatar for baron75mk3
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This message was authored by: baron75mk3

Message posted on ‎01 Nov 2026 04:05 PM

Re: Pin failure

@Wrex24 Try to restart the puck (Setings\System Management\Resets & updates\Restart Device.

FTTP 1GB (930D/115U) | Netgear GS108 Switch | Cat5e Wired
2x Sky Stream Pucks | 2x Hisense 55" UHD | 1x Sony 42" HD
Sky Ultimate + Cinema + Whole Home | Max/Netflix/P+/Disney+

(Just a customer helping customers. I do not work for Sky.)
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