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Discussion topic: Picture pixelating and going black , sky puck

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This message was authored by Marty-07 This message was authored by: Marty-07

Picture pixelating and going black , sky puck

My sky picture has started pixelating and sometimes freezes and the screen goes black

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This message was authored by Kee5 This message was authored by: Kee5

Re: Picture pixelating and going black , sky puck

I'm having the same problem, only started tonight, trying to watch FBI on sky witness through puck, subtitles won't work, picture pixellating and now episode won't load and screen goes black?

This message was authored by Saeran This message was authored by: Saeran

Re: Picture pixelating and going black , sky puck

I'm having the same issue on Sky Sports UHF.. keeps loosing sound and freezing for a second every five seconds or so.. not very watchable..
This message was authored by lettice This message was authored by: lettice

Re: Picture pixelating and going black , sky puck

Posted by a Superuser, not a Sky employee. Find out more

An easy resolution to this is trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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