Picture Intermittently Pixelating - ITV channels

[KevNewMedia]

Hi Everyone

I see that @Fothergill1 has mentioned that they started seeing the ITV problem about a week ago. Is that the same for everyone?

[Fothergill1]

@KevNewMedia  If it helps I can be specific as to when I first noticed the ITV pixelation.  I was watching my local 6pm ITV news bulletin on Thursday 14th November.

[Luce30]

@KevNewMedia only a few days ago we noticed it. 

[Dayo1974]

I've had the same problem with pixelating on ITV and ITV2 all other channels are fine. Called sky yesterday and did some checks all seemed OK. I requested a new puck which came today. Guess what........

Still the same. Has anyone resolved this issue or contacted Sky and if so what was the result 

[Paulgoode]

Apparently someone who works at sky posted on here that they are aware of the problem and it is being investigated 

[Omen66]

It's really off putting while trying to watch itv. As I've only just joined I'm contemplating cancelling as I'm during cooling off period

[squareeyeschris]

@Dayo1974 

You will find some people's experience of contacting Sky here: (when the problem was on Sky channels)

https://helpforum.sky.com/t5/Sky-Stream/Picture-Intermittently-Pixelating-Many-Sky-Branded-Channels/...

I would say basically don't bother.

[Wendy72]

Keep getting pixel pictures mainly on all of the itv channels

[Ajboff97]

Hi, I'm using a Sky Stream Puck and finding watching shows such as "I'm a celebrity get me out of here" and other shows pixalate terribly, to the point of me switching it off and watching something else. It's been ongoing for the past 4 evenings in a row. What's the problem, I use a wired connection to my router, DNS is 8.8.8.8 by default and I pay for 1Gbps Symmetrical Firbe internet that is not the problem. 

[Super+Anthony]

Saw it ages ago @KevNewMedia.

First it was Sky channels, now it's non Sky ones

 The sooner the puck is updated and not on our ISP and then we can all be happy 😀😀

[vhsvault]

This does not seem to be a problem restricted to Sky Stream - we have Sky Q and are experiencing the exact same problem.

Its only ITV channels - 1,2,3,4 all affected.

Some days are worse than others - from slight pixelation to frequent every few seconds, making watching some programmes very challenging.

There are numerous posts about ITV channels through Sky Q, Sky Glass and Sky Stream.

A Sky installer I spoke to is also aware of these issues, which only seem to affect (or mainly affect) ITV channels.

For us, all non-ITV channels are perfect, and we have a strong sattelite signal.

It is not weather related as the issues started way before the bad weather.

We can only hope that Sky and ITV can get this sorted ASAP.