Persistent failure of sky puck

[bmrice45]

Picture glitching, freezing or sky puck crashing altogether. WiFi is good and stable. This is the second puck received from sky with the  same problem. I have gone through the full cycle of checks, reset, factory reset multiple times without success

[Angel_Aka]

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@bmrice45 wrote:

Picture glitching, freezing or sky puck crashing altogether. WiFi is good and stable. This is the second puck received from sky with the  same problem. I have gone through the full cycle of checks, reset, factory reset multiple times without success

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Have you run a network check from the get help menu on the Netflix app? It's the only way to see what speed is actually being received by the puck. 

[bmrice45 · Accepted solution]

Huge thanks - upon checking I could see I was getting less than 3mps! - I have moved the puck which has significantly improved the speed. Hopefully this is the long term solution.

[bmrice45]

Huge thanks - upon checking I could see I was getting less than 3mps! - I have moved the puck which has significantly improved the speed. Hopefully this is the long term solution.

[Angel_Aka]

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@bmrice45 wrote:

Huge thanks - upon checking I could see I was getting less than 3mps! - I have moved the puck which has significantly improved the speed. Hopefully this is the long term solution.

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Glad it helped. The pucks have a small WiFi antenna inside them so ideally need to be as out in the open as possible, away from any other electrical device which could cause interference.