Paying twice for Netflix

[Jodi_H]

Hello

I've tried to find an answer from existing threads but no joy!

In November 2023 I joined Sky Stream with the Entertainment and Basic Netflix package. I was told at the time that my Netflix would be automatically transfer. I've since realised it didn't and I've been paying for both since then.

Where it gets tricky. When I placed my order online for my Sky Broadband and Sky Stream it originally raised as a 'ghost order' so my email was registered but with a false start of an order against it. 
When I got through to Sky, they explained on the phone we'd have to start from scratch and raise the order on a different email as Sky classed me as having Sky, although I didn't.

This means the email that SkyStream/Netflix was set up on is different to my original Netflix. Not Sky or Netflix have been able to tell me how to resolve this. 

I changed my original Netflix email to match my Sky one but a Netflix assistant said this won't do anthing and Sky should have sent an activation link but then trying to contact Sky for this activation link, impossible! The chat doesn't recognise the issue, phoning up it says it doesnt have my number on a live account (I'm definately paying for one and my number is verified against the account?)

Can anyone please help me? I've had enough 😕 I'd cancel if I wasn't tied in until 2025!

[Padam_Padam]

@Jodi_H 

When you log in to Netflix on the web, does it say billed through your Sky package on your account page? If it doesn't then you'll need to contact Sky and get them to unlink whatever Netflix account is currently logged to your Sky account. Once they've done this you should be able to log in to the Netflix app on your Stream puck with your current Netflix email address/password and this will then link it to your Sky account and transfer the billing across so you won't be paying Netflix directly. 

If Sky say this can't be done then I'd just insist on cancelling the whole thing. Several customers have been told they can leave their 18 month contracts early without penalty if the service doesn't work as advertised for them. 

Good luck!

[MarkGoldsmith]

Ok so you have to manually link Netflix and Sky together. It's not an automatic thing, it can't possibly be as they are 2 different accounts on different platforms.

you need to login to Netflix on your Sky device. The first Netflix account you login as will be linked to Sky. As part of this process Netflix basically inform Netflix they are taking over the billing (this is a process Netflix allow some of their third party partners to do).

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

[Exiled-in-HH]

Is there a reason you don't cancel the old account subscription?

[Nigelb1972]

Are you paying for Netflix via a separate Netflix account and  getting your included Netflix through your Sky account?

If this is the case, your best solution is to cancel the subscription for the account that is being billed directly by Netflix which I take it is on a different email address to the one that's connected to your Sky account. 

[taxi657]

I had exactly the same thing and got passed from Sky to netflix etc. Eventually I spoke to a very helpful lady at netflix (can't attach number) who recognised the issue, talked me through everything, unlinked the ghost account and linked the correct one. Sky were totally useless obviously.