I am writing to follow up on my recent attempt to cancel my Sky TV subscription. When I called to cancel, your representative advised me that I did not need to receive the TV stream package and instructed me to refuse the delivery. Following these instructions, I refused to accept the package upon its arrival.
However, when I checked the DPD tracking record, it indicated that the delivery was successfully completed, which is incorrect as I had refused the package. I have since contacted DPD to clarify this issue, but they directed me to contact Sky to resolve the matter regarding the return of the package.
I would like to know the steps I need to take to ensure the complete and successful cancellation of my Sky TV service. Additionally, could you please confirm if the package has been returned to your company?
Thank you for your assistance.
