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Discussion topic: Paramount+

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This message was authored by: Martinilly

Message posted on ‎02 Aug 2025 03:38 PM

Paramount+

Paramount+ is not working on any of my appliances. I have refreshed and updated and it still will not let me watch anything. Just keeps saying 'Uh-Oh. An error has occurred, but we're working on fixing it. We'll be up and running again shortly!'. 

Been like it for 24 hours now so would like compensation for paying for it with no explanation as to why I can't watch it!!!

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎02 Aug 2025 03:45 PM

Re: Paramount+

Posted by a Superuser, not a Sky employee. Find out more

Hi @Martinilly 

 

Paramount plus is a 3rd party service and not owned by sky. When you say all your devices also on non sky devices? Have you rebooted your router etc?

 

You can get support here: https://support.paramountplus.com/s/?language=en_GB

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Martinilly

Message posted on ‎02 Aug 2025 03:46 PM

Re: Paramount+

I have rebooted everything and updated everything. Still no joy.🙄

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Message posted on ‎02 Aug 2025 04:54 PM

Re: Paramount+

Posted by a Superuser, not a Sky employee. Find out more

@Martinilly 

 

Does it work on other devices like your mobile phone ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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This message was authored by: Martinilly

Message posted on ‎02 Aug 2025 04:57 PM

Re: Paramount+

It doesn't work on anything I have it on.

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This message was authored by: Jporch316

Message posted on ‎02 Aug 2025 05:03 PM

Re: Paramount+

Posted by a Superuser, not a Sky employee. Find out more

@Martinilly 

 

I've had a quick google and one suggestion is to sign out of the paramount app and then sign back in 

 

if that doesn't work and you are having the issue on devices other than the sky puck it may be better to contact paramount support 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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Message posted on ‎02 Aug 2025 05:56 PM

Re: Paramount+

Thank you. I have tried all that already. Will give it until tomorrow and then call to hopefully get it sorted.

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