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Discussion topic: No sky tv

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Avatar for Barbara58
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This message was authored by: Barbara58

Message posted on ‎02 Aug 2025 03:38 PM

No sky tv

It was working yesterday.today it says there's a problem with the internet but the internet is working all the lights are on.

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎02 Aug 2025 03:43 PM

Re: No sky tv

Posted by a Superuser, not a Sky employee. Find out more

Try turning both your Puck and your broadband router off at the plug. Wait 30 seconds before restarting your router, and wait until it has fully restarted before turning your Puck back on.

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This message was authored by: Barbara58

Message posted on ‎02 Aug 2025 03:51 PM

Re: No sky tv

Is the puck the stream box?

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This message was authored by: mikealanr

Message posted on ‎02 Aug 2025 04:06 PM

Re: No sky tv

Posted by a Superuser, not a Sky employee. Find out more

Hi @Barbara58 

 

Yes it's a Sky Stream Puck. The little black box connected to your TV.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Barbara58

Message posted on ‎02 Aug 2025 04:11 PM

Re: No sky tv

I have unplugged the router and the puck put them back in and still no sky tv

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This message was authored by: Jporch316

Message posted on ‎02 Aug 2025 04:53 PM

Re: No sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Barbara58 

 

Try going into settings and selecting the reset network option - this will force you to re join your WiFi network 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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