Paramount + logged me out but I can't log back in

[ML60]

I have Paramount + through Sky Cinema and my account confirms it is active. Whilst watching it tonight it logged me out and I cannot log back in - I have tried logging in on the TV (Sky Glass), by using the QR code on the screen and by going to the Paramount website. I have changed my Sky password and tried again, but nothing is working. Anything else I should try?

[Anonymous]

When you try to login is there a specific message on screen?

[mikealanr]

Hi @ML60 

Chaning your sky password won't help. When you set up paramount plus you registered for a paramount account. (https://www.sky.com/help/articles/using-paramount-plus).

What happens when you try and logon via the web to paramount plus? Have you tried resetting you paramount password as per these instructions? https://support.paramountplus.com/s/article/PI-how-do-I-reset-my-password?language=en_US

MikeAlanR

[ML60 · Accepted solution]

Thanks for the replies, I've finally solved the issue by changing my Paramount password. When trying to log in last night I clicked on the "forgotten password" button (having entered my email address) and it said an email had been sent, but nothing came through. I did this twice, and received no email, so I didn't realise it was the Paramount password that needed changing (quite honestly I don't remember originally setting up the Paramount account). 

Anyway, after a time-out, a third attempt resulted in an email with a link to change my Paramount password, which I did, and got back in!