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Discussion topic: Ordering another Sky stream puck

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This message was authored by Kate811 This message was authored by: Kate811

Ordering another Sky stream puck

I'm trying to order another sky stream puck for another room in my house but keep getting a red error message saying "sorry we hit a problem, please try again"!. Any ideas?

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This message was authored by GD1 This message was authored by: GD1

Re: Ordering another Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

@Kate811  Give Sky a call if you can't order online.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Ordering another Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

@Kate811 if you don't already have it on your account you need to add whole home first before you can add additional devices 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by DanBaiUK This message was authored by: DanBaiUK

Re: Ordering another Sky stream puck

Hi Did you sort this as I get exactly the same when I went to order an additional sky puck?

This message was authored by lettice This message was authored by: lettice

Re: Ordering another Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

@DanBaiUK wrote:

Hi Did you sort this as I get exactly the same when I went to order an additional sky puck?


Are you trying to add an additional puck within the MySky app?

Listed under Your Products>Manage home setup

If you add another one at an extra £39.95 it will also start up a Whole Home pack, if you do not have multiple pucks already.
That Whole home pack will be  listed in the above Manage home setup.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by DanBaiUK This message was authored by: DanBaiUK

Re: Ordering another Sky stream puck

I already have while home and a Sky Puck, just trying to add another one as Sky missed it off the original order as I asked for 2.  Just keep getting the error and get fedup of navigating through there automated phone system 🙂

This message was authored by lettice This message was authored by: lettice

Re: Ordering another Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Might be worth refeshing  the cache in your browser if using a browser webpage for Mysky or trying it in another browser.

If trying on the Mysky app, try logging out, clicking account  icon top left of the homepage of the app, scrolling down to the bottom of that page, signing out. Close down the app and signing in again.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by DanBaiUK This message was authored by: DanBaiUK

Re: Ordering another Sky stream puck

I am using the app on my phone, I have already tried logging out of the app and back in.  I have just gone and tried on my laptop and that is doing exactly the same.  

This message was authored by lettice This message was authored by: lettice

Re: Ordering another Sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

Afraid it sounds like you will need to call Sky.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by DanBaiUK This message was authored by: DanBaiUK

Re: Ordering another Sky stream puck

Thank you for your help

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