I could be wrong but pretty sure you need to do the referral before completing the actual order in order for it to count. You may need to cancel and then reorder.
Either way you can't do that on a public forum so you would need to give Sky a call.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
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