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Discussion topic: One of my picks doesn’t work

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This message was authored by: ScottyScotty

Message posted on ‎27 Jan 2024 05:20 PM

One of my picks doesn’t work

I had two pucks delivered today. The first one set up straight away. The second doesn't even connect to my tv. I have tried on several tvs and with different leads. It seems the puck of faulty. Can't get through on the phone. What to do

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Superuser
This message was authored by: Jporch316

Message posted on ‎27 Jan 2024 05:33 PM

Re: One of my picks doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

I'll escalate your post to the online sky community team ... please lookout for a chat bubble to initiate the support 

 

 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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Message posted on ‎28 Jan 2024 09:08 AM

Re: One of my picks doesn’t work

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @ScottyScotty.

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This message was authored by: Lisa-P1987

Message posted on ‎30 Jan 2024 09:17 AM

Re: One of my picks doesn’t work

Posted by a Sky employee

We are still looking to help you @ScottyScotty . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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