0

Discussion topic: Switch from sky Stream to Sky Q

Reply
This message was authored by Louisereader This message was authored by: Louisereader

Switch from sky Stream to Sky Q

I have been mis sold Sky Stream, I believed it was Sky Q. Where do I stand with regards to switching? My account only went live today and I hate it!

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Switch from sky Stream to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Louisereader  You have 30 days cool off, call Sky to switch to Sky Q.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Louisereader
Topic Author
This message was authored by Louisereader This message was authored by: Louisereader

Re: Switch from sky Stream to Sky Q

Thank You so much. And in terms of switching, what would they do just send out new boxes etc to replace? How would it work in terms of the pricing and billing?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Switch from sky Stream to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Louisereader wrote:

Thank You so much. And in terms of switching, what would they do just send out new boxes etc to replace? How would it work in terms of the pricing and billing?


You would need to ask Sky but generally they do have different offers of the streaming platform as opposed to Sky Q as they are looking to transition customers over to Stream/Glass.

 

also you should note it may be several days before you get an engineers appointment to setup the satellite dish

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by GD1 This message was authored by: GD1

Re: Switch from sky Stream to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Louisereader  Sky Q is a satellite based system, if you don't have a dish they would need to intall one which would need an appointment for an engineer to install.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Louisereader
Topic Author
This message was authored by Louisereader This message was authored by: Louisereader

Re: Switch from sky Stream to Sky Q

Yes I have a dish. I used to be a Sky customer until around 2 years ago

This message was authored by Chrisee This message was authored by: Chrisee

Re: Switch from sky Stream to Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Louisereader Sky Q is always installed by an engineer unless you were a recent Sky Q customer still with the boxes they need to check the dish set up as well as setting up the boxes. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion