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Discussion topic: Not working properly

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This message was authored by: Andy159

Message posted on ‎25 Aug 2026 08:10 PM

Not working properly

Sky turns on but Netflix doesn't work Disney or HBO some sky chanles work 

broadband is slow we have unplugged everything left off plugged all back in still no good and rest them not sure what to do now 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎25 Aug 2026 08:13 PM

Re: Not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Andy159  What is the line speed to your huib (in the MySky app).

 

Also on you Glass TV open Netfliux, go to Get help, run connection test, what speed is being reported here.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Andy159

Message posted on ‎25 Aug 2026 08:15 PM

Re: Not working properly

Sky punk we have the 1 gigerbite 

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This message was authored by: GD1

Message posted on ‎25 Aug 2026 08:36 PM

Re: Not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Andy159  I've moved your post to the correct board, however my previous reply still applies.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Andy159

Message posted on ‎25 Aug 2026 08:37 PM

Re: Not working properly

Thank you 🙏 

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This message was authored by: lettice

Message posted on ‎26 Aug 2026 07:51 AM

Re: Not working properly

Posted by a Superuser, not a Sky employee. Find out more

When you say Netflix does not work, what exactly do you mean?

Can you do a network speed test on your Puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test several times, say over a half hour period.
What is your speed?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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