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Discussion topic: Not received my tv package

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This message was authored by: Rudey101

Message posted on ‎08 Oct 2026 01:42 PM

Not received my tv package

Haven't received my puck or remote control 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎08 Oct 2026 01:44 PM

Re: Not received my tv package

Posted by a Superuser, not a Sky employee. Find out more

@Rudey101  When did you order it and does anything show in your order tracking page?  https://www.sky.com/ordertracking

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎08 Oct 2026 01:47 PM

Re: Not received my tv package

Posted by a Superuser, not a Sky employee. Find out more

@Rudey101   First of all this is a customer forum just like you, we don't have any of your personal details, for that you need to contact Sky directly.  We therefore have no idea when you ordered it so can't advice when you should recieve.  If you would be kind enough to give us more details we will do what we can to give you some advice. 

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