Not impressed

[RonJess]

Had Sky Stream for a month and have contacted Sky three times, keeps turning itself off, picture stutters and sound mutes itself (no problem when I checked sound on freeview through aerial), get small image in bottom right hand corner and there's no action using remote, have to reboot regularly. On second occasion Technical support advised re-siting both hub and pod, no difference. Unfortunately I'm just out of cooling off period or this would be binned.

[mikealanr]

Hi @RonJess 

You can't compare using an aerial Vs content delivered by your internet connection (which is what stream uses). Sky stream needs 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix, going to the left hand menu and going to get help? And then selecting connection check.

You may get a better using an ethernet cable and turning off WiFi in the settings on the puck.

I have a glass TV and 4 pucks and don't suffer these issues, but it all comes down to the speed and quality of your connection.

MikeAlanR