Discussion topic: New Sky Stream puck arrived - box has been opened though
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Message posted on 24 Nov 2024 09:15 PM
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New Sky Stream puck arrived - box has been opened though
Strange experience today.
the box with my new stream puck arrived (and was left in my shed - which was very good of the driver).
Box
had been opened before I picked it up today.
inside the box everything seemed to be there ... I had
remote
the sky box
HDMI cable
power cable.
no QuickStart guide or anything .... but for those who known... is there anything missing? (Seems strange to find a box that was opened - as that type of box would mean things would fall out of it if it was thrown in to vans. so I'd be surprised it left the Sky warehouse like that. But that's a different question.
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Message posted on 24 Nov 2024 09:23 PM - last edited: 24 Nov 2024 09:23 PM
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Re: New Sky Stream puck arrived - box has been opened though
Hi @scoob198
Can't see your pic yet but sounds like everything is there. Sky now publish the guides online. https://www.sky.com/help/articles/sky-stream-faqs & https://www.sky.com/help/articles/setting-up-sky-stream
The puck is loaned to you by Sky and might not be brand new. However it should have been reset and serviced by Sky and put into a new box and sealed.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 24 Nov 2024 09:26 PM
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Re: New Sky Stream puck arrived - box has been opened though
@mikealanr Image approved, you should see it now.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 25 Nov 2024 05:33 PM
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Re: New Sky Stream puck arrived - box has been opened though
Same as amazon's boxes the seal tends not to survive to 6ft drop from The royal mail york in to the parcel sorting machine better research needed from both amazon and sky
I've worked for royal mail for 15 years and been a sky customer for 10 years
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