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Discussion topic: New Sky Stream puck arrived - box has been opened though

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This message was authored by scoob198 This message was authored by: scoob198

New Sky Stream puck arrived - box has been opened though

Strange experience today. 
the box with my new stream puck arrived (and was left in my shed - which was very good of the driver). 

Box

IMG_7259.jpeg

had been opened before I picked it up today. 
inside the box everything seemed to be there ... I had 

remote

the sky box 

HDMI cable

power cable. 

no QuickStart guide or anything .... but for those who known... is there anything missing? (Seems strange to find a box that was  opened - as that type of box would mean things would fall out of it if it was thrown in to vans. so I'd be surprised it left the Sky warehouse like that. But that's a different question.   

 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: New Sky Stream puck arrived - box has been opened though

Posted by a Superuser, not a Sky employee. Find out more

Hi @scoob198 

 

Can't see your pic yet but sounds like everything is there. Sky now publish the guides online.  https://www.sky.com/help/articles/sky-stream-faqs & https://www.sky.com/help/articles/setting-up-sky-stream

 

The puck is loaned to you by Sky and might not be brand new. However it should have been reset and serviced by Sky and put into a new box and sealed.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by GD1 This message was authored by: GD1

Re: New Sky Stream puck arrived - box has been opened though

Posted by a Superuser, not a Sky employee. Find out more

@mikealanr  Image approved, you should see it now.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Linuxkinguk This message was authored by: Linuxkinguk

Re: New Sky Stream puck arrived - box has been opened though

Same as amazon's boxes the seal tends not to survive to 6ft drop from The royal mail york in to the parcel sorting machine better research needed from both amazon and sky 

 

I've worked for royal mail for 15 years and been a sky customer for 10 years

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