No subtitles on UHD versions of Sky films?

[ards]

Just watched a fairly new  film (Operation Mincemeat) Sky Cinema UHD version and was surprised that  no subtitles available.  Afterwards checked the HD version of same film and it does have subtitles.   Checked another few films and found the same - HD version has subtitles but UHD versions don't.   Seems strange. Does anyone know if this is a fault or a feature?   ( ...Sky Stream.) 

[TimmyBGood]

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@ards wrote:

Does anyone know if this is a fault or a feature? 

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Historically that's always been the case with Sky UHD films, and it's really annoying.

[Matt+Nunns]

This is insanity and pretty disgusting in 2024, still no subtitles on UHD content!! Every other provider can manage it and it's on the HD version of the same programmes, it must be a trivial task to "port" the subtitles to the uhd content!

[Danaldo7]

Is there an update on this for UHD subtitles?!

[Padam_Padam]

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@Danaldo7 wrote:

Is there an update on this for UHD subtitles?!

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This is the best you'll get. Pathetic really. 
https://www.cordbusters.co.uk/sky-adds-limited-4k-subtitles/ 

[Padam_Padam]

UPDATE:

Sky are now saying subtitles will be available on all their UHD on demand content by the end of the summer with the arrival of Entertainment OS 1.3:

https://www.ispreview.co.uk/index.php/2024/04/sky-glass-and-sky-stream-os-v1-3-update-to-add-new-uk-... 

[Danaldo7]

Let’s keep our fingers crossed they deliver on this! Thanks for the update, appreciated 

[vanmunchen]

Just noticed that subtitles are now available. Don't know when they started

[Nigelb1972]

@vanmunchen they probably started with the 1.3 OS update that's been rolling out. 

[ards]

Yes, I noticed that too. Not sure if all UHD programmes but not noticed anything missing so far. 

[SAC101]

Tried watching Interstellar on Sky On Demand (with Sky Stream) UHD/HDR - no subtitles available

[Mister_Dalek]

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@SAC101 wrote:

Tried watching Interstellar on Sky On Demand (with Sky Stream) UHD/HDR - no subtitles available

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It's possible that Sky just haven't updated this movie as it's a few years old. It used to be the case that no UHD/HDR movies on Sky Cinema had subtitles. 
Send an email to ViewerR@sky.uk and let them know, 

[SAC101]

Thanks.

I've just emailed as suggested.

[SAC101]

This is the reply received;

Subtitles on UHD for Sky Q and Glass is a brand new initiative to Sky
and we are currently working through our extensive back catalogue of
content. We hope to have subtitles available on our Sky Cinema movie
'Interstellar' in the near future.

[Mister_Dalek]

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@SAC101 wrote:

This is the reply received;

Subtitles on UHD for Sky Q and Glass is a brand new initiative to Sky
and we are currently working through our extensive back catalogue of
content. We hope to have subtitles available on our Sky Cinema movie
'Interstellar' in the near future.

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A standard non-commital response sadly. 

"brand new initiative" - it was announced 6 months ago. 

"We hope to" - which means they might or might not. 

"in the near future" - probably means never. 

Shame. Particularly when every other streaming service have been providing subtitles on UHD content for years.