Still be charged by Netflix and sky - going round in circles

[Lottegal]

I've been a Netflix member for 12 years. 17 months ago I signed up for a Sky package with Netflix included. Didn't receive any instructions from Sky but found instructions on Sky and simply signed into my Netflix account via the Netflix app on Sky and assumed magically I would stop being billed by Netflix. Embarrassingly I have just realised many months later that I am still being billed by Netflix. Have spoken to Sky 3 times and Netflix twice and both sides say it's an issue with the other. 

I never received any activation email or sms and when I sign out and sign back in, there are no on screen instructions beyond sign in. 

Sky say everything is fine their end. Netflix say they can't see that I'm a Sky customer and I have to contact Sky. Meanwhile I'm being hiked 24.99 a month. 

Any suggestions? Sky mentioned that your Netflix account should use the same email as your Sky but this is literally not in any instructions! 

[mikealanr]

Hi @Lottegal 

Instructions are usually sent in an email. See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

If it works when you sign in to netflix and go to billing you will see "Billed by Sky". I would try logging out of netflix and ask netflix to unlink from Sky billing. Then sign in again.

Although you have posted in the stream board, do you have glass? As this process has to be done on Glass and not a puck if you have glass.

MikeAlanR

[MarkGoldsmith]

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@Lottegal wrote:

 Sky mentioned that your Netflix account should use the same email as your Sky but this is literally not in any instructions! 

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That's incorrect - the email address doesn't matter the linking between Sky and Netflix will happen on the first Netflix account you login to on your Sky device, if you login to to the Netflix app on your Sky device initially with different Netflix creds or accidentally created a new Netflix account that is the one that is linked to your Sky account and this provided "free" as part of your Sky subscription.

[Exiled-in-HH]

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@Lottegal wrote:

I've been a Netflix member for 12 years. 17 months ago I signed up for a Sky package with Netflix included. Didn't receive any instructions from Sky but found instructions on Sky and simply signed into my Netflix account via the Netflix app on Sky and assumed magically I would stop being billed by Netflix. Embarrassingly I have just realised many months later that I am still being billed by Netflix. Have spoken to Sky 3 times and Netflix twice and both sides say it's an issue with the other. 

I never received any activation email or sms and when I sign out and sign back in, there are no on screen instructions beyond sign in. 

Sky say everything is fine their end. Netflix say they can't see that I'm a Sky customer and I have to contact Sky. Meanwhile I'm being hiked 24.99 a month. 

Any suggestions? Sky mentioned that your Netflix account should use the same email as your Sky but this is literally not in any instructions! 

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Have tried cancelling your Netflix subscription on Netflix.com?

[Davedjdndndnd]

Did you get this resolved? I too, have been paying double for months....years! Will sky redund?