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Discussion topic: No subtitles on Itv 1

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This message was authored by pjohng This message was authored by: pjohng

No subtitles on Itv 1

There have been no subtitles on I've 1 for the last 2 days all other channels are OK I have tried 3 different pucks on 3 different tv,s and there are no subtitles on any of them. Again this only applies to Itv 1 but my wife being severely deaf this creates a problem.

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pjohng
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This message was authored by pjohng This message was authored by: pjohng Answer

Re: No subtitles on Itv 1

My subtitles have now returned thanks for your help

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This message was authored by Addie15 This message was authored by: Addie15

Re: No subtitles on Itv 1

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by GD1 This message was authored by: GD1

Re: No subtitles on Itv 1

Posted by a Superuser, not a Sky employee. Find out more

@pjohng  Your multuipe posts across the community regarding the same issue have been removed, your issue has been escalated to the community messaging team and creating duplicate threads will only cause confusion. 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
pjohng
Topic Author
This message was authored by pjohng This message was authored by: pjohng

Re: No subtitles on Itv 1

Hi I have spent a good part of this morning trying to find out the results of the escalation, with no result just passed from one depth. To another each time having to give the same details. Not good

This message was authored by Addie15 This message was authored by: Addie15

Re: No subtitles on Itv 1

Posted by a Sky employee

Hi there, @pjohng. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

pjohng
Topic Author
This message was authored by pjohng This message was authored by: pjohng Answer

Re: No subtitles on Itv 1

My subtitles have now returned thanks for your help

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