Pixelating SKY Movies and SKY Sports

[rickg84]

Hi there,

I've had Sky Stream for 3 months now and only started to encounter issues over the past week with bad pixelating (every 3-5 seconds) when watching Sky movies and Sky Sports channels. I have 2 pucks, one is connected via Ethernet cable and the other is on our wireless network. Internet is with Plusnet and I get an average of 900mbs around the house. Having checked Netflix the wired puck is getting 940mbs  and the wireless 870mbs. It's literally unwatchable. I've reset, factory reset and nothing changes. I can stream UHD sports on other apps no problem, it's just the Sky content. Any ideas?

[Greenfingers001]

Hi there @rickg84 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MatCostick]

Mine doing exactly the same on two different pucks, hard wired to router.   I have a 3GB Community Fibre link that is working fine on all other devices, so 100% not a local or ISP network issue.  Has something changed over the last week in terms of software updates?   

[rickg84]

Something must have changed. Also noticed it on other channels last night too and when I was trying to watch Prime via the app on Stream. Having to watch via the TVs apps and don't experience any issues when streaming live UHD content. 100% not a network issue, has to be the puck. My guess is memory issues, perhaps due to problems with caching data. Annoying, paying for something that's unwatchable right now. 

[MatCostick]

Totally agree it's next to useless at the moment especially with the ongoing sound sync issues.     

I just refreshed my apps in settings and restarted and it does appear to have improved things but I have been here before. 

Last chance saloon for this crap tech, I think I will go to NowTV.