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Message posted on ‎15 Sep 2024 04:36 PM

No sound from sky puck

We have just got sky stream. There is no sound on some channels especially with live sports. I've reset the puck etc but nothing seems to fix the issue. 

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Message posted on ‎15 Sep 2024 04:51 PM

Re: No sound from sky puck

Try going into Settings > Picture & Sound and change the audio first to Dolby Digital (not Dolby Digital Plus). If that doesn't help, try PCM stereo. 

Sky Glass & Stream Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.

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Avatar for CoffeeDrinker
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This message was authored by: CoffeeDrinker Answer

Message posted on ‎15 Sep 2024 04:51 PM

Re: No sound from sky puck

Try going into Settings > Picture & Sound and change the audio first to Dolby Digital (not Dolby Digital Plus). If that doesn't help, try PCM stereo. 

Sky Glass & Stream Puck customer w/Sky Entertainments & Netflix, Sky Cinema, Whole Home & UHD/Dolby Atmos add-on.
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Message posted on ‎30 Mar 2025 11:01 AM

Re: No sound from sky puck

Worked a treat, thank you

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