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Discussion topic: No response from channel 5

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This message was authored by Sina1790 This message was authored by: Sina1790

No response from channel 5

Trying to watch Under the Dome on My5 but it has been buffering for two weeks 

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: No response from channel 5

Posted by a Superuser, not a Sky employee. Find out more

@Sina1790 Welcome to the forum.  Have you tried rebooting the puck?  If not unplug it for a couple of minutes and then plug it back in again.  It will then take about a minute to reboot.  This will often resolve software glitches.

 

If that doesn't work then try refreshing the apps by going to Settings > System Management > Resets & Updates > Refresh Apps (do NOT factory reset).  This process can take up to 24 hours so don't expect an instant fix however it is done in the background so you can continue using the puck.

 

Good luck.

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