No reception and onscreen message states 'software problem'. How to get it working again?

[Oldblondie]

TV worked last night but this morning not. Onscreen message stated 'Software problem' so how do I get Sky working again? I pay by monthly direct debit so not a billing fault.

[Annie+UK]

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

[Oldblondie · Accepted solution]

Thanks for your speedy response but I decided to call sky and a lovely Scottish staffer (Simone) resolved the problem with the Sky puck's software. What a relief!