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Discussion topic: No picture

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Avatar for JL511
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This message was authored by: JL511

Message posted on ‎15 Feb 2026 03:46 PM

No picture

Picture went off message said technical error try later.Still no picture just blank screen 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎15 Feb 2026 03:51 PM

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @JL511 

 

Try a reboot in the 1st instance (Settings > System Management> Resets & Updates > Restart).

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎15 Feb 2026 05:03 PM

Re: No picture

@JL511  Also how long have you had Sky Stream and has it been working fine up until now? 

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