This discussion topic has been answered Discussion topic: No live TV on Sky Stream

This message was authored by: Rustyd7 · ‎29 Oct 2025

We have no live TV on Sky Stream Says wait program loading then nothing then blue screen. Tried everything including reset. Any suggestions on how to fix

This message was authored by: Rustyd7 · ‎30 Oct 2025

Hi check inymternet speed 70.16

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This message was authored by: GD1 · ‎29 Oct 2025

@Rustyd7 What speed are you getting at the puck? Open the netflix app and go to Get Help, run connection test.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Rustyd7 · ‎30 Oct 2025

Hi check inymternet speed 70.16

This message was authored by: Rustyd7 · ‎30 Oct 2025

Thank you for reply but we have had no success so my husband has arranged for a company that supplies support engineer ling . Sky experienced and he has arranged for them to come in next few days to sort it .

Chances are it will be something simple though I see being unable to access live TV in a common fault

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No live TV on Sky Stream

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