0

Discussion topic: No electric for 15 days. Who suffers the bill

Reply
This message was authored by: Emmaisbubbles

No electric for 15 days. Who suffers the bill

In Ireland we had a major storm and had no electric for 15day.. what happens .. does the customer still have to pay full month of subscription 😞

Reply

All Replies

This message was authored by: GD1

Re: No electric for 15 days. Who suffers the bill

Posted by a Superuser, not a Sky employee. Find out more

@Emmaisbubbles wrote:

In Ireland we had a major storm and had no electric for 15day.. what happens .. does the customer still have to pay full month of subscription 😞


In short yes, Sky can;t be held responsible for you having no power.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Anonymous

Re: No electric for 15 days. Who suffers the bill

A frustrating situation! However Sky isn't liable for this because they were still providing the service, even though you weren't able to use it. 

 

To reframe it, if you went on holiday for 2 weeks you wouldn't be able to get 50% off your bill. 

You might be able to claim from the electricity company though, which might be worth a go? I suspect not though. 

This message was authored by: Nigelb1972

Re: No electric for 15 days. Who suffers the bill

Technically I believe that you can make an insurance claim from the electricity DNO (District Network Operator) for reasonable losses but they can reject your claim under their force majeure clause aka act of God... This would typically cover them from weather related events beyond their reasonable control.

Avatar for Emmaisbubbles
Level 1 icon
Topic Author
This message was authored by: Emmaisbubbles

Re: No electric for 15 days. Who suffers the bill

Thanks all will also ask electric company many thanks for this 😀  

Reply