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Discussion topic: No connection

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This message was authored by: Byron2000

Message posted on ‎22 Aug 2025 12:48 PM

No connection

I've recently purchased sky stream and broadband. Ive set up the hub and had it plugged in for over 24 hours and I still have no internet connection I've ran the service checker and that is telling me it is all clear. Could this mean I have an issue with the master socket? 

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This message was authored by: GD1

Message posted on ‎22 Aug 2025 01:20 PM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Byron2000  Sky Stream is the TV service which needs broadband to work, did you also order broadband?  If so your live date will be on the order email and is normally a minimum of 10 working days from placing the order.

 

The puck normally gets delivered next day

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎22 Aug 2025 01:50 PM - last edited: ‎22 Aug 2025 01:53 PM

Re: No connection

Posted by a Superuser, not a Sky employee. Find out more

@Byron2000 

 

If the box you've plugged in has an HDMI socket then it's a Stream puck for television viewing, not a router for internet access.

 

As @GD1 indicates, the lead time for broadband installation is considerably longer than the puck shipping.

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Message posted on ‎22 Aug 2025 04:30 PM

Re: No connection

Yes I ordered both I've got the puck and the broadband hub 

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Message posted on ‎22 Aug 2025 04:32 PM

Re: No connection

And my broadband went live on the 14th so I went to set it up after the live date 

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