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Discussion topic: No WiFi connection

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Avatar for Steve19842
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This message was authored by: Steve19842

Message posted on ‎03 Aug 2025 09:07 PM

No WiFi connection

I've had sky stream for a couple of weeks. I'm finding it barely usable. Constantly get the No WiFi connection message despite having super fast full fibre and all other streaming services on my TV: Netflix, Disney etc working perfectly. When it does connect it regularly drops out and I get 'technical fault' message. 
Is this a fault with the puck?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎03 Aug 2025 09:55 PM

Re: No WiFi connection

Posted by a Superuser, not a Sky employee. Find out more

@Steve19842  On on the puck open netflix, go to Get Help, run connection test.

 

What speed is being reported.

 

Also it may be worth looking at the network setting in the puck menu and look at the wifi signal indicator.  What is it showing?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Me123321123
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This message was authored by: Me123321123

Message posted on ‎03 Aug 2025 11:58 PM

Re: No WiFi connection

I had loads of issues with the puck, I've reserved 2 IP addresses (one for each MAC address) and that seems to have improved the stability.

 

A

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