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Discussion topic: No Sky

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Avatar for RalphSherlock
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This message was authored by: RalphSherlock

Message posted on ‎08 Jan 2026 08:51 AM

No Sky

Hi, my Sky Stream has simply stopped working. I have Broadband, but at Christmas it said that it was unable to connect to my Hub, but I've checked with my provider and it is online. Now my TV is refusing to acknowledge the Sky Stream Puck at all. The screen was blue with connection problems message, now nothing, just a black screen.
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎08 Jan 2026 09:01 AM

Re: No Sky

Posted by a Superuser, not a Sky employee. Find out more

@RalphSherlock  Have you tried unplugging the stream puck from the wall for around 5 minutes, then switch it back on.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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