No 4 on demand

[Cheryl24]

Just a black screen whenever I try and watch 4 on demand. Anybody found what the issue is with this yet. Been going on forever. Thanks in advance

[Padam_Padam]

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@Cheryl24 wrote:
Just a black screen whenever I try and watch 4 on demand. Anybody found what the issue is with this yet. Been going on forever. Thanks in advance

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The Channel 4 app has been temperamental before on Stream. Have you tried a refresh apps from the settings menu? 

[Fothergill1]

@Cheryl24 I have just tried the Ch4 app on my puck and it worked correctly so the issue is probably at your end.  I would try rebooting your puck and if that doesn't resolve it refresh your apps.  The app refresh can take a few hours so don't expect any immediate solution.

EDIT - Apologies @Cheryl24 I have just noticed you are new to the forum (welcome 😄).  Being new I will explain how to reboot the puck and refresh the Apps.

To reboot: Go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for part of the process so don’t panic.

You will find the App refresh is in the same menu.