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Discussion topic: New streamer box

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Avatar for Jones46
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This message was authored by: Jones46

Message posted on ‎02 Aug 2026 06:21 PM

New streamer box

My new streamer is freezing the tv

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎02 Aug 2026 06:25 PM

Re: New streamer box

Posted by a Superuser, not a Sky employee. Find out more

@Jones46  It would be unlikely the puck freezes the TV, or do you mean the picture/channel/content you're watching on Sky Stream is buffering/pixelating?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Angel_Aka

Message posted on ‎02 Aug 2026 07:04 PM

Re: New streamer box

@Jones46 wrote:

My new streamer is freezing the tv

The streaming box (puck) is receiving the TV programmes you are watching via your broadband. 
The broadband connection MUST be fast and stable, otherwise Sky Stream simply won't work. 
Run a network check from the get help menu on the Netflix app. This will tell you the speed actually being received by the puck. You need a minimum of 25Mbps but preferably a LOT more for a chance of having a stable service. 

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