Sky stream puck shutting off when clicking left on the remote. Unable to navigate the Home Screen

[Steve214]

Sky stream puck shutting off when clicking left on the remote. Clicking right on the remote show the "Search shows & movies" pop up. Unable to navigate the Home Screen n any shape or form or watch any shows. 

[MarkGoldsmith]

@Steve214 take a look at the below for some things you can try to fix this.

Re-Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[Steve214]

Thank you Mark for the tips.
I had tried these solutions already with no success. This is actully the second time i have had an issue with a sky stream remote so i already knew the various possible solutions.

Upon close inspection, I think i found the issue: I opened the bettery cover of the remote only to discover a battery had exploded and leaked battery acid all over the remote, including on to my hands. Not an ideal situation and i am sure one that the EHS department should take seriously. 

[Exiled-in-HH]

Was the battery in the remote original ... is it genuine or counterfeit?

[Steve214]

Original battery's that came with the remote. It is only a few months old so have not had to replace.