Discussion topic: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

This message was authored by: Kerrieh1 · ‎13 Feb 2024

New sky tv and broadband customer. Broadband is working sky tv is not, says technical fault try later with all channels. I have tried switching off and back on again

This message was authored by: MarkGoldsmith · ‎13 Feb 2024

@Kerrieh1 have yout tried unplugging the stream puck for several minutes, and not just turned it on and off?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: PrincessDiamoni · ‎04 Apr 2024

I've tried unplugging it. It's still not working

This message was authored by: GD1 · ‎04 Apr 2024

@PrincessDiamoni How is the puck connecting to the hub? Have you tried a network reset on the puck?

Have you tried rebooting the hub?

Have you tried ethernet instead?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
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Discussion topic: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

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Re: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

Re: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

Re: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

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