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Discussion topic: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

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This message was authored by: Kerrieh1

Message posted on ‎13 Feb 2024 01:17 PM

New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

New sky tv and broadband customer. Broadband is working sky tv is not, says technical fault try later with all channels. I have tried switching off and back on again

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎13 Feb 2024 01:46 PM

Re: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Kerrieh1 have yout tried unplugging the stream puck for several minutes, and not just turned it on and off?

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This message was authored by: PrincessDiamoni

Message posted on ‎04 Apr 2024 07:01 PM

Re: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

  • I've tried unplugging it. It's still not working
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This message was authored by: GD1

Message posted on ‎04 Apr 2024 07:37 PM - last edited: ‎04 Apr 2024 07:37 PM

Re: New sky stream and broadband customer. Broadband is working, sky tv is not, says technical fault

Posted by a Superuser, not a Sky employee. Find out more

@PrincessDiamoni How is the puck connecting to the hub?   Have you tried a network reset on the puck?

 

Have you tried rebooting the hub?

 

Have you tried ethernet instead?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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