Sky Puck powers off on a regular basis

[APK1]

In the last couple of weeks my sky puck powers off  whilst watching a program. The remote contol will not turn the puck back on. Eventhough the lights are active on the remote when the buttons are pressed. The only way to get things working again it to unplug the power and perform a cold restart. Anyone else suffering with this issue? The FW is at the latest level of QS025.017.00P. I conacted support but they could not find a problem. Advised to try again

[Fothergill1]

@APK1

To help you try to get your remote working the links below are to remote troubleshooting guides:

Troubleshooting guide

Remote help

If none of the above helps you can request a replacement remote at the following link: Streaming TV replacement remote 

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement.