This discussion topic has been answered Discussion topic: New sky remote doesn’t work
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Message posted on 05 Mar 2024 11:21 AM
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Ive set up my sky today and the remote doesn't work, pulled out the paper presser 1&3 nothing. Then tried 7&9 nothing. Changed the batteries still absolutely nothing so I'm stuck as I can't get hold of anyone on sky and the screen is stuck in the set up screen
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Message posted on 05 Mar 2024 11:27 AM - last edited: 05 Mar 2024 11:28 AM
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@Kath12 wrote:Ive set up my sky today and the remote doesn't work, pulled out the paper presser 1&3 nothing. Then tried 7&9 nothing. Changed the batteries still absolutely nothing so I'm stuck as I can't get hold of anyone on sky and the screen is stuck in the set up screen
If you've done all the troubleshooting on here then you'll need to order a replacement remote from the link at the end.
One other thing to try is to give the remote a twist. Grip it firmly with both hands and twist in opposite directions as if wringing out a cloth. This can sometimes tweak the glue on the contacts and get them to spring into life, but you should still order a replacement.
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Message posted on 05 Mar 2024 11:27 AM - last edited: 05 Mar 2024 11:28 AM
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@Kath12 wrote:Ive set up my sky today and the remote doesn't work, pulled out the paper presser 1&3 nothing. Then tried 7&9 nothing. Changed the batteries still absolutely nothing so I'm stuck as I can't get hold of anyone on sky and the screen is stuck in the set up screen
If you've done all the troubleshooting on here then you'll need to order a replacement remote from the link at the end.
One other thing to try is to give the remote a twist. Grip it firmly with both hands and twist in opposite directions as if wringing out a cloth. This can sometimes tweak the glue on the contacts and get them to spring into life, but you should still order a replacement.
Message posted on 05 Mar 2024 11:51 AM
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Re: New sky remote doesn’t work
Definitely try the twisting thing @Padam_Padam suggested.
It sounds weird but it often fixes these things. Fixed my remote by doing it!
Sky Stream Customer + Sky Cinema + Sky Mobile
Not a Sky employee
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