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Discussion topic: New sky order - too many pucks

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This message was authored by: Whingymiller

Message posted on ‎04 Jan 2025 04:34 PM

New sky order - too many pucks

During my new order I asked for an additional puck for my second TV but the order shows 3 pucks being delivered!

Can I update the order before it's shipped to me? 

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Superuser
This message was authored by: lettice

Message posted on ‎04 Jan 2025 04:40 PM

Re: New sky order - too many pucks

Posted by a Superuser, not a Sky employee. Find out more

Probably already in the process, for delivery.

But would be best  calling Sky as quickly as you can.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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